This section is to help you answer some of the common questions we get from student users via email and over the telephone. This should help you quickly resolve any minor issues you maybe facing and to answer certain questions about the service you receive in the halls of residence.

There is only one socket on the wall which has the phone plugged in. Where do I plug my computer?

The phone is a dual-port IP phone. Your computer’s network cable plugs into the port on the back of the phone labelled ‘PC’.

My room has 2 network connection sockets, which one do I use?

If your room has an IP phone with 2 ports on the back, plug your computer into the ‘PC’ socket on the phone. If your phone only has one port, plug your computer into the free wall socket. If there is no phone in your room, it is advisable for you to plug your computer into the 1st wall socket which will probably be labelled ‘1’.

I have plugged my computer in but can not access the internet. Why is this?

Until you have registered and your account activated, this is the only website which you can access. To Register or for information on how to register please follow the links.

Can I use my games console on the network?

Yes, you will need to contact support for this.

Can I use a router, hub, switch or Wireless Access point in my room to give access to multiple computers?

No, you are only permitted on machine to be connected at one time. Using a router, hub or switch will not work as the system will not recognise the device.

The registration page reloads when I insert my details. What is wrong?

This will occur when the information that you have input is not accepted. This will normally be because the data inserted is not the correct format. If this happens, ensure that the details have been input correctly and in the way required (e.g. date format).